Our Customers Say
These are just a few reasons why our client renewal rate is near 100 percent from year to year. Our clients say it best ...
C.G. Kum, President, First California Bank
“We are very satisfied with DCI. iCore360° has performed better than promised. DCI provides us with excellent, personalized support, and enabled us to easily make a successful transition from our previous core processor.”
“What made iCore360° so attractive was how it would help us grow and how user-friendly it was. As we grow and need to overlay more capabilities onto our core system, this system enables us to do that.”
“While the technology is very important, the customer service side is just as important. We wanted to work with a company that practiced the same service philosophy as our bank. In addition to the implementation, we were impressed by the level of involvement our core provider seeks from its customers.”
“We, as a company, have always focused on bringing into our portfolio as much of the latest and applicable technology as possible. Our core system lets us select the pieces that work best for us. Unlike some out-of-the-box systems, we are able to select the tools we need, and our core integrates with whichever system we choose.”
“DCI is a strong, stable company that has has helped us grow with innovative, comprehensive core banking software and support. Our aim in becoming a shareholder is to play a greater role in the ongoing direction of DCI and to offer insight that is mutually beneficial for the business partnership between our two organizations.”
Thomas Ellison, Chairman,
Commercial Bank of Texas
“It’s obvious DCI looked through a banker’s eyes designing iCore360°. DCI is an excellent choice for banks wanting evolutionary technology.”
“DCI and iCore360° give us a competitive advantage. We can serve customers easier, faster, better – with a little extra flair. DCI is a long-term relationship partner that believes in a high level of personal attention and service. Any institution would be glad they chose DCI and iCore360°. (Of course, we won’t be disappointed if our competition chooses someone else.)”
Ron Santarosa, EVP and CFO,
First California Bank
“We wanted a core system that would be effective for a billion-dollar bank. DCI enables us to take ownership of our information and make the workflow better and faster.”
“As a bank grows, it has to make decisions on how much of the technology to keep in-house or outsource to a service provider. We wanted a system that could be with us during the life cycle of the bank. We wanted a core system that would be just as effective for a billion-dollar bank as it would for a half-billion-dollar bank.”
“Working with DCI enables us to take ownership of our information. We like that the system allows us to explore ways to make the workflow better and faster. Other legacy systems limit the decision-making ability of the bank, which restricts how much of a technological advantage is gained by using a system.”
“I am honored to serve on the DCI Board of Directors and to participate in this unique structure and philosophy. Their leadership is active in industry trends, but more importantly, the company proactively involves customers to create meaningful, responsive technology driven by real bank needs.”
John Sneed, President, Fort Morgan
State Bank, Colorado
“…Dynamic…very responsive…much more user friendly.”
Eric Landon, CIO, Skagit State Bank,
Washington
“ iCore360° just makes you more efficient.”
Jeff Ball, President, Friendly Hills Bank,
California
“DCI was an easy decision due to the relationships they create, and the flexibility of iCore360°. We are confident DCI and iCore360° will support our growth for years to come.”
“Once we decided to move forward with our community bank, we began looking at core processors and the decision to go with DCI was an easy one.”
“The relationships DCI creates with their clients, and the flexibility of iCore360° were the key reasons we chose them. Their ability to create and implement new technology is extremely impressive. We are confident that iCore360° will support our growth for years to come, and that DCI will never take on a large company mentality when it comes to customer service and attention.”
“The adaptive technology of iCore360° has increased our speed of delivery, while enhancing the efficiency of our workflow process. We saw a significant staff reduction in those dedicated to maintaining our system, enabling them to focus on serving our customers.”
“We have recommended, and will continue to recommend, DCI to other banks. Any time you take on a project of this magnitude, it is important to review all aspects of the prospective vendors. It is one of the most important decisions a bank will make. The DCI staff has been very accommodating before, during and after the iCore360° implementation.”
Lloyd Davidson, President, First Bank Kansas
“With Proof21, we are greatly reducing our costs, clearing checks faster, and using our staff more effectively at every branch. Our return on investment has been quick.”
“Not only does Proof21 empower our personnel, but also it reduces costs. This is all possible because of DCI’s forward thinking and their commitment to a responsive core processor relationship.”
“To put it plainly, DCI’s technology has helped the bank further drive workflow efficiencies – saving us time and money.”
“Proof21 has exceeded our expectations. We expect that to continue and are convinced it will do the same for other financial institutions seeking an efficient and effective Check 21 solution. We have eliminated unnecessary processes, equipment and courier expenses, and that has significantly increased bottom-line benefits.”
“With DCI Teller, we are greatly reducing our internal paper and courier costs, while also clearing customer checks faster, reducing manual errors and using our staff more effectively at every branch. Our return on investment will be quick – we expect the cost of the software to pay back in one year.”
“We were immediately impressed with DCI’s Proof21. The system's business model was much more sophisticated than other Check 21 solutions we evaluated without being more complicated to install. By selecting DCI’s technology, we have automated several manual processes that consumed employee resources required machine maintenance and courier fees. To put it plainly, DCI’s technology has helped the bank further drive workflow efficiencies – saving us time and money.”
Laurie Leighty, Senior VP, American Riviera
Bank, California
“DCI takes into careful consideration the distinct and specific needs of the bank and tailors the product to meet those needs. An additional selling point was the partnerships and alliances that DCI holds with various complementing companies.”
“ iCore360° gives us real-time access to customer information and drastically simplifies normally time-consuming processes.”
David Harris, CEO, RelianzBank, Kansas
“Given the focus on IT security the regulators have today, and the importance of it, having DCI as a first line of defense has paid dividends with the regulators. Having an easy-to-use system and the expertise of DCI’s staff available made it easier to work with the regulators, which took stress off our team and management.”
“The DCI team has a very hands-on approach to managing their bank relationships, and the company’s customer service, technology support and management are genuinely sincere when taking care of customers. That level of service, coupled with a competitive software product makes DCI a company that works well with our bank philosophy and existing business processes.”
“DCI did more than just come to Wichita and plug in a system. They worked with us on our IT budget, providing projections for the cost based on the business we anticipated. Because of their work, our IT budget has been the most accurate line item during the past year – within acouple hundred dollars each month.”
Paul Cable, CFO, Coronado First Bank,
Colorado
“ iCore360° went further than any other core processing technology toward what we wanted from a strategic and competitive standpoint. Due to our location, it is vital that Coronado First Bank provide robust Internet banking and electronic capabilities to its customers. We have been most impressed with the iCore360°’s Windows® base and ease of use as well as its innovative and newer technology.”
“DCI came highly recommended to us from a technology consultant, and our research quickly concluded the same – iCore360° went further than any other core processing technology toward what we wanted from a strategic and competitive standpoint. Within two months, we made our decision to work with DCI, and within six weeks, we were up and running successfully with iCore360°.”
Brad Gregory, President, Bank of Bolivar,
Missouri
“We’ve been a DCI customer for seven years, and they have been just great to us. Their products, service, and people are all just terrific. They’re a tight-knit group and I liked the idea of having ownership in a company that is owned by the customers they serve. They treat their customers like family and get them involved in the company. DCI knows where they are going as a company and have proven they know what they are doing. And they really care about making sure their customers have the best products and services to offer to the communities they serve.”
Angie Eilrich, Senior Vice President,
First Bank Kansas
“Lessons from past technology experiences led us immediately to our core processor partner, DCI. We knew this project required the ability to think beyond the existing technology, as well as growth potential and technical support.”
“The iCore360° Library is a tremendous time saver for our bank.”
“Enhancing services is an advantage banks need to remain competitive in today’s streamlined society. DCI integrated Proof21 to help financial institutions implement sound strategies focused on increasing perceived customer value. We are pleased we selected Proof 21. Not only does Proof 21 empower our personnel, but also it reduces costs. This is all possible because of DCI’s forward thinking and their commitment to a responsive core processor relationship.”
“Proof 21 has exceeded the expectations of First Bank Kansas. We expect that to continue and are convinced it will do the same for other financial institutions seeking an efficient and effective Check 21 solution. We have eliminated unnecessary processes, equipment and courier expenses, that have significantly increased service and bottom line benefits.”
Mike Cearly, Centera Bank, Kansas
“DCI understands the value of their customers’ success and takes a unique role in achieving that success, which sets them apart from other core processors.”